Personalized Gifts · Engraved Gifts · Lots of Free Engraving · Free Shipping · Gifts for Every Occasion  

Privacy
The privacy and confidentiality of our customers is of utmost importance to us. theEngravedGiftsStore.com has created this privacy statement in order to demonstrate our firm commitment to privacy.  Details of our privacy policy follow.

We will never rent, trade or sell your personal information to any third party.

We may use your IP address to help diagnose problems with our server, and to administer our Web site.  To determine the effectiveness of advertising, we may track the advertiser's conversion rate.

This site contains links to other sites. theEngravedGiftsStore.com is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form so that you can place orders. Contact information (e-mail address, telephone number, etc.) from the order form is used to communicate your order’s progress.  Contact information for gift recipients may also be collected in order to ensure correct gift delivery.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.  Our credit card processing method allows us accept your credit card without retaining your credit card number. Instead, this information is sent directly into our credit card processing provider.  Your credit card number never reside on our Internet server.  All personal financial information (name and billing address and credit card details) is sent to (VeriSign), using secure, encrypted communications.

We encrypt your transactions using a technology called Secure Sockets Layer (SSL). www.engravedgiftsstore.com has acquired its own SSL certificate to insure you the best security for your personal information when ordering.

Product Returns
At theEngravedGiftsStore.com we truly strive for total customer satisfaction. We want you to be completely happy with your purchases. If you are ordering a custom item, such as an engraved money clip or trinket box, or custom made jewelry, please be sure your custom selections are exactly as you want them to be. Corrections to custom orders are sometimes impossible to do. Refunds are not available on customized pieces, although we will make efforts to assure your satisfaction.

Suggestion: If you're not sure an item is exactly the gift you'd like to give, order one personalized for yourself, so you can see first hand just how beautiful it is; or order a non-customized one.

Non-customized items may be returned for refund within ten days of delivery (five days on jewelry items). Each item must include its box and original packing and a Return Merchandise Authorization (RMA).  Returns without a valid RMA will be refused.  A RMA may be obtained by emailing: or by calling us at 615-450-0388.  A restocking charge of twenty percent will be withheld from your refund and shipping charges are not refundable.  NOTE: Returns for items that were shipped Free of charge will be subject to pay the original shipping cost for the item.
Upon delivery, please open and inspect your gifts immediately.  Damage claims and merchandise defects must be reported to theEngravedGiftsStore Customer Service with-in 5 days of delivery.  To report damage, email Customer Service or call 615-450-0388.

Product Variances
We work hard to accurately depict and describe our product offerings. Occasionally minor cosmetic variations occur between product runs. When these changes occur, we will update our photos and/or descriptions as quickly as possible. Any variation that occur will be cosmetic only, functionally the product will remain the same.

Warranty
Unless specifically stated by the manufacturer, gift items are warranted to be functional for their intended purpose at the time of delivery.  Every gift item is carefully inspected and graded a minimum of three times during production and packaging.  As such we are confident the item is representative of the gift's design and quality goals, and that it is functional for its intended purpose.

Non-Deliverable Packages
If your order is returned to us by the shipper, due to delivery failure.  We will contact you to request a new delivery address.  You will be charged for any return to shipper fees and for reshipping the package to you..

Special Orders
Orders of 100 or more pieces to be delivered in less than 10 business days, orders that include a quantity discount, and orders for items not displayed on this web site are considered "Special Orders". Special Orders that have not began production can be cancelled for a fee equivalent to 50% of the merchandise total. Orders cannot be cancelled or changed once production begins.

Cancellations
Please select your favorite gift items and double check your personalizations. A three dollar order cancellation / processing fee will be applied to cancelled orders. To request a cancellation, please reply to your order confirmation or email sales@engravedgiftsstore.com.

Coupons
Unless otherwise stated, coupons expire sixty days from issue date.

Correct/Update
Send your message to this email address for changing and modifying information previously provided.  Email:
Important
Shippers (UPS, FedEX, and Airborne) charge fees for address corrections.  Something as simple as two digits transposed in a zip code, will necessitate an address change by the carrier.  We contract with the carrier, on you behalf to successfully deliver your order.  And we absorb the cost for Standard Shipping.  However, any additional cost for address modifications or shipping method upgrades, will be passed on to you.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

EGSWebSales
theEngravedGiftsStore.com
1443 Gaulden Hollow Rd
Lafayette, TN  37083
Phone: 615-450-0388